Have you changed your browser's security settings, and do you have any plugins or extensions enabled?
When you change your browser’s default security setting from the recommended setting to the enhanced/strict setting, this will prevent you from playing any videos. This is stated within your browser upon changing this setting. If you choose to do so, we recommend that you add our website to the browsers unblocked list.
You can find detailed instructions on how to unblock our website from the support links below:
- Firefox (Section “What to do if the site seems broken”): https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken
- Edge (Section "Make an exception for tracking prevention"): https://support.microsoft.com/en-au/help/4533959/microsoft-edge-learn-about-tracking-prevention
If you have an extension installed, like Duck Duck Go, you'll need to turn it off temporarily to access SBS on Demand, as it will prevent the video stream from loading.