SBS welcomes and invites feedback, suggestions and questions about any aspect of our content and services.
Comments and general feedback about SBS’s content and services can be made by contacting SBS here.
General complaints
If you have a general complaint about SBS content and platforms, it can be made by contacting SBS here. General complaints are provided to the relevant team for information and response as required.
Closed Captioning Complaints
Closed captions are a text representation (in English) of a program’s soundtrack, to help make content accessible to Deaf and hearing-impaired audiences. SBS is required to comply with the Broadcasting Services (Television Captioning) Standard relating to the quality of captioning services. If you believe that SBS has breached its captioning obligations, you can submit a complaint in writing here.
Privacy
Information about how SBS collects, handles, uses and discloses your personal information is outline in our Privacy Policy. If you have any questions or comments about the Privacy Policy, or if you wish to make a complaint about the handling of personal information, click here.
Technical Support
If you are unable to access SBS services or are experiencing technical issues click here. For SBS On Demand technical support, please visit the SBS On Demand Help Centre, or contact the SBS On Demand Team here.
Code Complaints - Formal complaints about SBS content
The SBS Code of Practice sets out the principles and policies in relation to SBS programming. If you consider there may have been a breach of the SBS Code of Practice you can lodge a Code Complaint with the SBS Ombudsman. For more information on Codes Complaints, click here.