SBS welcomes and invites feedback, suggestions and questions about any aspect of our content and services.
Comments and general feedback about SBS’s content and services can be made by contacting SBS here.
If you have a general complaint about SBS content and platforms, it can be made by contacting SBS here. General complaints are provided to the relevant team for information and response as required.
Closed Captioning Complaints
Closed captions are a text representation (in English) of a program’s soundtrack, to help make content accessible to Deaf and hearing-impaired audiences. Broadcasters are required to comply with rules and standards relating to captioning television programs in Part 9D of the Broadcasting Services Act 1992, and the Broadcasting Services (Television Captioning) Standard 2013 (you can access these documents at www.legislation.gov.au/).
SBS is required to:
Caption all English language programs broadcast between 6am and midnight on SBS.
Caption all English language news and current affairs programs broadcast on SBS.
Where programs have broadcast with captions on SBS, all future transmissions on SBS VICELAND, SBS Food, SBS World Movies or NITV, will be broadcast with captions.
Where a program is premiered with captions on SBS VICELAND, SBS Food, SBS World Movies or NITV, all future transmissions on any other SBS multi-channel will air with captions.
If you believe that SBS has breached its captioning obligations, you can submit a a complaint online to SBS here.
Alternatively, you can submit your complaint in writing to:
SBS Captioning Complaints, Locked Bag 028, Crows Nest, NSW
SBS will respond to your complaint within 30 days.
Code Complaints - Formal complaints about SBS content
The SBS Code of Practice sets out the principles and policies in relation to SBS programming. If you consider there may have been a breach of the SBS Code of Practice you can lodge a Code Complaint with the SBS Ombudsman. For more information on Codes Complaints, click here.