If you can't watch SBS VICELAND or SBS World Movies on your TV, the issue could be due to your TV receiver not being MPEG-4 compatible.
Since 2014, MPEG-4 H.264is the most widely used compression format for distribution of high quality video content.
If you are using an older TV receiver, recorder or set top box and find that you cannot watch or record SBS channels 30, 31 and 32, your device might not be compatible with the aforementioned MPEG-4 H.264 format and can only decode the older and less efficient MPEG-2format.
Here's how you can test if that is the case:
- Push 3 on the numeric keypad of your remote control. SBS ONE SD should display correctly on your screen.
- Now push 30. If you see a black screen or an error message like "invalid channel" or can only hear the audio, the receiver may not be MPEG-4 compatible. Let's make sure.
- Push 31. Same result? If yes...
- Push 32. Same result? If yes...
- Push 33. Now if you should see the picture again. This is SBS Food by the way...
If your test results are like all of the above, it is likely your TV receiver is NOT MPEG-4 compatible.
We also recommend you contacting the manufacturer of your TV to confirm if the specific model is MPEG-4 compatible. If it's not compatible, and they can't provide firmware update to solve the issue, you have two ways to resolve the issue:
- Install a digital set top box. Digital set top boxes are available from around $50 in any good electronics store and are fairly easy to install and setup.
- Upgrade your TV, Set Top Box or Video Recorder.