If you're seeing an error message accessing certain content, or you're unable to find some programs on SBS On Demand on Freeview (accessed by pressing the green button from our free to air channel), SBS On Demand on HbbTV (accessed by pressing the red button on your remote from our free to air channel), it may mean the following:
- Catch-up rights are unavailable for this program or film. To determine whether content is available for catch up, you can check the online guide here. If an orange play icon is next to the program/film name, it will be available on SBS On Demand.
- The program/film is encrypted. This means it cannot be played or accessed on certain platforms (including HbbTV, Freeview and some set-top boxes), as the data of the film or program cannot be supported on the device/platform. Examples of some encrypted programs currently include (but are not limited to):
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- Who Do You Think You Are;
- The Twelve;
- The Bureau;
- Atlanta;
- The Eagle
To access our full unrestricted catalogue, we recommend downloading the SBS On Demand app to your supported device. You can find a full list of supported devices here.