We recently made the decision to remove the SBS On Demand app from Samsung televisions from 2012. This particular app is called the “v2 app” and it was built back in 2012.
We did this because these older televisions and devices do not support the best experience for the SBS On Demand app. They do not have the memory or processing power to run our most up-to-date app (known as the “v3 app”). This means that the experience on these older televisions and devices doesn’t offer the premium, curated experience our viewers expect and that we’re committed to providing. The v2 app also doesn’t have the enhanced features or improved ad experience currently available on the updated app.
As technology develops, from time to time we need to make tough calls on what services we can maintain, so we can continue to invest in building and updating the SBS On Demand platform to provide as many Australians as possible with the best product we can. Unfortunately, given the range of devices out there today, that means we can’t be available on all of them and instead we focus on enhancing our products across the board, and on offering new and better services.
Please note, once the app has been removed you may still see it in “Apps”, or on your Home screen. A factory reset or firmware update will clear the app logo from your TV interface.
The app will be removed but you can continue to access SBS On Demand using your existing TV or device in any of the following ways:
- You can plug your laptop or mobile device into your TV using an HDMI cable.
- You can 'mirror' or AirPlay from your macOS, iOS, or iPadOS device’s browser.
- You can plug in an Amazon Fire TV Stick, Google Chromecast or use a set-top box with the SBS On Demand app available across Apple TV, Android TV, Fetch, Foxtel iQ and Telstra TV.
If you have any questions about the best way to access SBS On Demand after the app removal, you can contact our team here.