What are you contacting us about?

Please choose your issue below

Your email address

Which area of SBS does your enquiry relate to?

Please select a category

What is your issue relating to?

What platform are you using?

Please select an app(optional)

Please provide the website/webpage link

Sports Program(optional)

What version of the app are you using?(optional)

e.g. v4.1.2 – available in the App settings

Program/content title(optional)

Category(optional)

Mobile device(optional)

Device

Which browser are you using?

Browser version(optional)

e.g. Safari 12.1.2 - available in your browser settings

Mobile operating system(optional)

e.g. iOS 13.2.1 – available in your phone settings

Device operating system version(optional)

Varies per device - available in your device settings

Device year or generation(optional)

e.g. Samsung 2019 OLED

SBS On Demand app version(optional)

e.g. v4.1.2 – available in the App settings

Device type

Device brand

Device model(optional)

Device age(optional)

What access area is this in relation to?

• Closed captioning (CC) – displays the audio elements of a television program, eg dialogue, key sounds, soundtrack music, etc, as text on screen (in English), and is produced primarily to make content accessible to d/Deaf and hard-of-hearing audiences.• Subtitling – is the translation of dialogue from one language into another (e.g. Korean -> English; English -> Arabic), with the aim of keeping the original meaning and context intact while allowing viewers time to read the text.• Audio description (AD) – is a form of spoken narration used to provide information surrounding key visual elements in a program, primarily for the benefit of blind and visually impaired audiences.

TV Channel(optional)

Tick here if you can access SBS channels 30 (SBS HD), 31 (SBS Viceland), and/or 32 (SBS World Movies)(optional)

Viewing date(optional)

Approximate viewing time(optional)

App Version(optional)

Mobile Meta Browser(optional)

Mobile Meta Cookies(optional)

Mobile Meta Flash(optional)

Mobile Meta Full User Agent(optional)

Mobile Meta OS(optional)

Mobile Meta Screen Size(optional)

Subject

Details

Please include a brief description

Title(optional)

Please specify

Given name(optional)

Family name(optional)

Telephone(optional)

Street address

Suburb

State

Postcode

Do you require accessibility adjustment by SBS customer service agents as they assist with your enquiry? e.g. using larger text or speaking with an agent using the National Relay Service?(optional)

Accessibility adjustment required(optional)

Personal information collection acknowledgement

I understand that personal information collected in this form will be handled in accordance with [SBS Privacy Policy](https://www.sbs.com.au/privacy-policy)

What troubleshooting steps have you taken to remedy the issue(optional)

Attachments(optional)

Add file or drop files here

SBS takes complaints about its content and platforms very seriously. General complaints will be referred to the relevant team to determine the appropriate action. SBS is not required to investigate and respond to these complaints. If you consider there may have been a breach of the SBS Code of Practice you can lodge a Code Complaint with the SBS Ombudsman. For more information on Code Complaints click here