To maintain the highest standards of data management and ensure the security of our platform, we are conducting a routine review and clean-up of inactive accounts. Accounts are classified as “inactive” by SBS if they have been dormant for five or more years. Deletion of inactive accounts allows us to enhance the overall user experience, streamline our user database, and uphold our commitment to a secure and efficient platform for all active users.
The process will be a combination of deletion and deidentification and masking, after which, SBS will no longer hold any data linked to personal information which identifies you.
If your account has been deleted as “inactive”, you can open a new account with SBS at any time.
If you've received an email from SBS with the subject "Information regarding your SBS Account and inactive status", but you are a regular user of SBS On Demand, then you likely have multiple accounts, and the inactive email was sent to the email address that has not been utilised with our service in 5 or more years.
Please cross-check the inactive email address with the account page on your chosen device. You can usually find your account page and linked email address by tapping on the profile icon on the SBS On Demand app. You can also access your account page on the SBS On Demand website by following this link: https://myaccount.sbs.com.au/
If you have any questions or concerns, please feel free to contact our support team for assistance.