SBS On Demand uses adaptive streaming for videos, meaning that the quality of stream served is dependent on the bandwidth available. All videos will begin on a low bitrate but should quickly move up to a higher bitrate if available. Other streaming services may work differently.
Poor connection to On Demand despite high internet speeds can be generally be alleviated with a few methods:
Poor connection to On Demand despite high internet speeds can be generally be alleviated with a few methods:
- Switching wifi networks if possible and/or turning your network connection off and back on again
- Check to ensure you don't have any network ad blockers, customer DNS or VPNs enabled.
- Ensuring viewing device and On Demand app/web browser are on their most recent updates
- Closing any apps running in the background
- Power cycling device and modem (Turning them off and on again)
- Deleting and reinstalling the app (differs/may not be entirely possible depending on device)
If problems persist, please contact our customer support team for further troubleshooting.