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Troubleshooting

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  3. Troubleshooting
  • I don't remember my password. How do I reset it?
  • How do I fast-forward or rewind a program on the SBS On Demand app on my smart TV?
  • I am getting a "Video Playback Error" on your website. How do I resolve this?
  • “This video is only available in Australia” error appears even though I’m in Australia – how do I fix it?
  • I have a fast internet connection - why is streaming still slow?
  • How do I enable English subtitles on my Amazon Firestick for non-English programs?
  • How do I enable English subtitles on my Fetch set top box for non-English programs?
  • How do I enlarge the credits if they appear too small while watching a movie?
  • How do I enable or disable auto-play on my device?
  • Why do some Google/Android TV devices ask for permissions to access contacts?
  • Why is the SBS On Demand app not opening on my Apple TV
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